Service Management, Data Centre and Network & Telephony Services for Thomas Cook Group

Founded in 1841 and headquartered in London, Thomas Cook Group Plc is among the top organisations within the leisure, travel & tourism industry.  The company focuses on delivering inspiring personal journeys to over 20 million customers per annum and is supported by nearly 30,000 members of staff.

 

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Implemented solutions

Comarch Data Centre

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Comarch Network Managed Services

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Basic Project Information

 

To provide skilled IT professionals that would be responsible for processes and data centre operations at Thomas Cook Group Plc

Project start: 2015 

Geographical coverage: Global
Project type: Resource Augmentation
Resource Augmentation for Thomas Cook
The scope of the project includes:

  • These IT professionals to include engineers and analysts delivering services as a part of the Thomas Cook IT team
  • To assist Thomas Cook Group Plc in the cutover of the data centre and daily operations from the previous provider to Thomas Cook
  • To assist Thomas Cook Group Plc in the knowledge transfer process between the previous provider and Thomas Cook
  • To deliver the on-going support of the data centre operations

The Solution

 

The Thomas Cook Group, a pioneer in the global travel industry, has selected Comarch, the software house and IT service provider to supply resource augmentation services as well as support the transition of Data Centres and daily operations in-house.

Working together, Thomas Cook and Comarch have already successfully moved services to the new model on budget and two months earlier than the originally agreed date, completing the complex transition of Service Management, Data Centre and Network & Telephony services. Comarch has also started providing Data Centre and other daily operational services as a part of the extended Thomas Cook team.

This partnership has resulted in a significant reduction in on-going IT operational costs for Thomas Cook and enhanced their flexibility to respond and deliver IT services based on business needs.

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