IT Monitoring Services

 

Applications, websites, servers, networks, IT infrastructure components and more are the essence of your company. In an environment where downtime can negatively impact end-user satisfaction or lead to lost revenue, flexible and reliable IT monitoring services for mission-critical systems are crucial to the efficient business operation of your company. So, to make it easier, Comarch provides you with everything your business needs to ensure critical systems are up and running without any interruption. All-in-one Comarch IT monitoring services not only provide detailed information on a company's condition but also supply proactive IT support to keep the operating business smooth. The monitoring services are designed to alert our highly skilled and experienced engineers of potential problems before they arise. With our services, you are able to minimise maintenance complexity, mitigate risk and work in a much quieter environment.

Feature Overview - What you can monitor with us:

  • Operating Systems (UNIX / Linux / Windows)
  • Networks (monitoring for a wide range of network devices, such as switches, phone systems, servers, etc.)
  • Application platforms
  • Servers (CPU usage, CPU load, RAM, disk space, disk usage)
  • Databases
  • Middleware
  • Virtual environments
  • Security systems
  • Website Performance

IT Monitoring Services

Take advantage of Comarch IT Monitoring services:

  • Network Operations Centre – a single point of contact makes communication easier and more efficient
  • Proactive IT monitoring services to help with the identification of potential problems
  • Smart notifications - stay in control from anywhere 24/7. Comarch offers customisable emails, SMS and call alerts
  • Centralised monitoring - monitor multiple IT infrastructure components from a single dashboard
  • Scalability - easily add as many infrastructures and components as you require
  • Analyse historical and real-time server statistics / data – with Comarch IT monitoring services you get the information you need to keep your entire infrastructure in top shape
  • Allow your IT staff to focus on the core business
  • Increased security of your IT environment

FAQ's

What is the NOC?

NOC stands for Network Operations Centre. The term NOC refers to the organisational unit responsible for providing technical support for the Monitoring and Service Desk around IT infrastructure and applications for all types of businesses and institutions. 

When is Comarch Network Operations Centre available?

Customers may contact the Comarch NOC anytime to report issues, ask questions, or require any general assistance with their service.

How can I contact Comarch Network Operations Center (NOC)?

For technical issues with your service, please feel free to contact the Comarch NOC at (0048) 12-684-8815, via fax: (0048) 12-684-8984 or via email at serwis.sieci@comarch.pl

Where is the Comarch NOC located?

The Comarch Network Operations Centre is located at Życzkowskiego 21 Street, Krakow, Poland and is staffed 24 hours a day, 7 days per week.  

How can I check the status of a request?

At any time and for any reason, you can contact the Comarch Network Operations Centre on (0048) 12-684-8815 or via email at serwis.sieci@comarch.pl). 

When can I expect a follow up response from the NOC?

The NOC performs hourly status checks, at the minimum, on all customer trouble tickets. Callbacks after an incident are done to perform initial diagnosis and to inform the customer how the issue will be fixed. The customer should also expect to receive a status update from the Comarch NOC. How often depends on the SLA agreement with each customer. 

Can Comarch NOC monitor applications?

Absolutely. One part of our service is application monitoring. Contact us to learn more.

If you can’t find the answer to your question here, or you would simply like to find out more about our Comarch Network Operations Centre, please contact us today.

Want to learn more? Don't hesitate to contact us!

We'd love to know how we can help you.